Cloud Technical Solutions Engineer, Networking

The Cloud Technical Solutions Engineer, Networking will be troubleshooting technical problems, debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

• Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high quality production.

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 2 years of experience in reading or debugging code with one of the following: Java, C, C++, software framework, Python, Shell, Perl, or JavaScript.
• Experience implementing, administering, and troubleshooting network infrastructure devices.
• Experience in using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency/packet loss/other performance issues at the packet level.
• Experience with any of these cloud solutions: SQL database administration, Google app engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc).
• Knowledge of system/network administrator level of Linux/Unix operating systems.
• Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc).

• Experience implementing, administering, and troubleshooting network infrastructure devices.
• Experience in using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency/packet loss/other performance issues at the packet level.
• Experience with any of these cloud solutions: SQL database administration, Google app engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc).
• Knowledge of system/network administrator level of Linux/Unix operating systems.
• Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc).

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